CFC13005: Training on Responding to Mental Health Crises in the Workplace:

Course Objectives

By the end of this course, participants will be able to:

1. Understand Mental Health Crises:
   • Define mental health crises and identify different types.
   • Recognize common triggers and causes of mental health crises.
   • Understand the importance of immediate and appropriate responses to mental health crises.
2. Recognize Signs and Symptoms of a Mental Health Crisis:
   • Identify behavioral, emotional, and physical indicators of a mental health crisis.
   • Differentiate between urgent and non-urgent mental health situations.
   • Analyze real-life examples to understand the signs and symptoms of a mental health crisis.
3. Implement Immediate Response Strategies:
   • Apply crisis intervention techniques, including de-escalation strategies.
   • Practice active listening and empathy to provide immediate support and reassurance.
   • Ensure safety for the individual experiencing the crisis and others in the workplace.
   • Follow emergency protocols and procedures for high-risk situations.
4. Communicate Effectively During a Crisis:
   • Utilize effective verbal and non-verbal communication techniques.
   • Maintain calm and composure while building trust and rapport.
   • Practice crisis communication through role-playing and simulated scenarios.
5. Develop Long-Term Support Plans:
   • Create individualized support plans for employees experiencing mental health crises.
   • Coordinate with mental health professionals to provide ongoing support.
   • Monitor progress and adjust support strategies as needed.
6. Leverage Workplace Resources and Support Systems:
   • Promote and utilize Employee Assistance Programs (EAPs) and access to counseling and therapy.
   • Establish peer support networks to provide additional support.
   • Ensure employees are aware of available resources and how to access them.
7. Build a Supportive Workplace Culture:
   • Promote mental health awareness and education within the organization.
   • Encourage open communication about mental health to reduce stigma.
   • Develop and implement policies that support mental health and well-being.
8. Evaluate and Improve Mental Health Response Initiatives:
   • Assess the effectiveness of mental health crisis response strategies using tools and techniques.
   • Gather feedback from employees to identify areas for improvement.
   • Commit to continuous improvement and ongoing training in mental health crisis response.
9. Apply Practical Strategies and Learn from Case Studies:
   • Analyze successful crisis interventions through case studies and real-life examples.
   • Participate in group discussions and role-playing scenarios to practice response techniques.
   • Develop a personal action plan for responding to mental health crises in the workplace.

GENERAL NOTES
i.   The clients have many options on where they would wish to have the training
ii. The client should communicate their preferred training venue at least seven days before the training date failure to which the training shall take place in Nairobi.
iii. This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
iii. Training manuals and additional reference materials are provided to the participants.
iv. Upon successful completion of this course, participants will be issued with a Chania finance consultancy certificate.
v.   The onsite training fee covers tuition fees, training materials, tea at 10am, lunch, tea at 4pm, training venue and a certificate on completion. Accommodation and travel may be arranged for our participants upon request.
vi.   The online training fee covers tuition fees, training materials, and a certificate on completion.